Contact Us

What the form is for

The team reads and replies in English and French, so either language works when you write. Messages sent here are read by the people who run the site, not by an automated system. Use the form for questions about a review, a correction to a fact, or a note about something we missed. The team does answer, though turnaround depends on volume and can take as long as necessary.

Leave banking out of it

Never send payment details, passwords, or scans of identity documents through this form. Plain text messages are not a secure channel, and no document attached here is encrypted in transit or at rest. If a casino asks you to submit a passport, a utility bill, or a card number through a contact form, that request should raise a flag on its own. The team can discuss the contents of a review, but no one here will ever ask you to verify your identity or confirm a withdrawal.

When the form is not the answer

If gambling has stopped being a form of entertainment, the contact form is the wrong place to start. The team is not equipped to handle crisis situations, and a message waiting for a reply is no substitute for immediate support. Turn instead to the responsible-gambling resources listed on the site, which include helplines and counselling services that operate outside regular business hours. Those services are confidential, free to use, and staffed by people trained for exactly this kind of call.

Players who want to restrict their own access to an online casino should not ask this team to do it for them. Self-exclusion is a formal process that runs through the casino operator itself, and only the operator can act on it. The same goes for deposit limits, cooling-off periods, and account closures. The team can point you toward the right page on the operator's site, but it cannot file anything on your behalf.